Microsoft Lync Cloud Multi-Tenant Service

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WorkSpace Communications Launches First All Lync Cloud Multi-Tenant Service

WorkSpace Communications, a leading cloud provider of Unified Communications solutions today announced its successful migration to the Lync platform. The company is among the first nationwide to offer the Lync platform in a multitenant environment - one in which multiple users are accessing the same "cloud."

WorkSpace Communications delivers hosted enterprise-class phone service integrated with Outlook 2010, conferencing, collaboration and mobility tools that enable companies to reduce and control their communication expenses, drive employee productivity, support a mobile workforce and be more responsive to customers, partners and employees. The solution is a cost-effective, subscription-based, all-in-one service that's easy to manage and offers businesses the latest in phone and data services, without capital investment.
Among the benefits for clients utilizing WorkSpace Communications' Lync offering:
? Reduced costs: Voice over IP (VoIP) enables communications among geographically dispersed company locations without long distance charges. Integrated audio, video, and Web conferencing helps reduce costs for travel or third-party conferencing solutions.
? Improved productivity: Rich presence information helps employees find each other and choose the most effective way to communicate at a given time. It enables users to maximize real-time collaboration through enhanced conferencing with desktop, application, and virtual whiteboard sharing. The unified voice-enabled Lync client provides access to enterprise voice, enterprise messaging, and conferencing from one simplified interface.

? Support for the mobile workforce: Mobile workers can access rich unified communications tools from practically anywhere with an Internet connection, no VPN needed. The presence feature in Lync has been updated with mobile location information, making on-the-go workers easier to find and contact.
? Enhanced operational efficiencies: By integrating unified communications and rich presence into business workflows, latency and delays can be reduced or eliminated. For geographically dispersed teams, group chat can enable efficient, topic-specific, multi-party discussions that persist over time.
? Better responsiveness to customers, partners, and employees: Delegation is enhanced through Lync? 2010, one-click call routing and management features in Lync Attendant for receptionists. Rich presence information in both help ensure that opportunities are routed to the right person at the right time.

WorkSpace Communication' cloud-based, software-as-a-service (SaaS) operating model delivers an enterprise-class suite of integrated communication and collaboration tools to the desktop for the employees of any size firm - from 1 employee to 1,000+ employees. WorkSpace equips smaller companies with the tools historically only available to the Fortune 1,000 and delivers enterprise-class unified communication and collaboration solutions to major companies. WorkSpace Communications is a leading cloud-based, software-as-a-service provider of voice-enabled unified communications solutions headquartered in Kansas City. The company's enterprise-class voice services are uniquely integrated with the Lync, Exchange Server 2010 and SharePoint Server. WorkSpace supports clients in reducing communications costs, driving employee productivity and enabling mobility.

Through WorkSpace Communications' wholly owned subsidiary, CXO Global Solutions, the company delivers a number of managed services solutions ranging from call center management, to support and end-user training for a client's systems integration efforts. WorkSpace Communications was named among the first cloud communication and collaboration service providers to be featured within Ingram Micro, Inc.'s Cloud Marketplace, and holds the coveted Trusted Partner designation from Network Solutions. Visit WorkSpace Communications for more information. Click here for Product Summary flyer.

Fundamentally, there is no cookie cutter/one-size fits all to UC. Channel partners need a pliable service delivery partner like WorkSpace Communications. Companies and users have unique needs. Some just bought a PBX, but want to move their e-mail to the cloud now; others want e-mail on premise, but want a voice-enabled like client with presence. Some customers are fine with general internet for service; while others want a point-to-point solution or MPLS. Some people still have fax machines or have paging systems; others need to support MAC users.

Next Week in Part 2 Answers to these Burning Questions
1 - What kind of commissions can a channel partner reach?
2 - Is there room for a master agent in the commission structure?
3 - What are the installation costs?
4 - What telephones and other end points to you carry or recommend?
5 - Approximately what amount of bandwidth is recommended per user?
6 - What kind of routers and other premise equipment do you recommend?
7 - Is SharePoint provided?
8 - What other applications do you carry now or plan to provide in the future?
9 - What kind of channel partner training do you provide, such as technical, sales, etc.?
10 - Is there a fee for customer service and technical support?
11 - Is customer service in the US?
12 - Is customer service telephone or just email/chat?
13 - What length of contract is the customer expected to sign?
14 - What do you recommend for video conferencing and other services?
16 - What are the approximately estimated monthly "range" of costs for 5, 10 or 20 users understanding final prices may vary?
17 - What kind of web, Flash tutorials or other customer training do you provide?
18 - Are there other issues that you think channel partners should know about?

Got any other questions, send me an email cross@gocross.com

Source: http://crosstalk-techtionary.blogspot.com/2011/06/microsoft-lync-cloud-multi-tenant.html

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